Cart

Warranty Policy

1 Warranty and replacement period


Number

Type of Products

Time for warranty

Time for replacement

1

SERVO Voltage Stabilizer from 500VA to 10KVA

36 months

01 months

2

SERVO Voltage Stabilizer from 15KVA and above

36 months

No replacement

3

Relay Voltage Stabilizer, Inverter, Charger, Transformer, Delay

12 months

01 months

4

Extension socket and cable

12 months

01 months

5

LED Lights

24 months

01 months

6

Air Cooler

12 months for the product & 24 months for the fan motor

01 week


2 Warranty conditions

2.1 Free Warranty: applies to products that are still in the free warranty period when the following conditions are met:

  • The product is damaged due to technical errors. Cases of damage caused by dropping, deforming, damp, natural disasters, or arbitrarily correcting and changing the basic information of the product will not be renewed.
  • The product must be used in accordance with the capacity, voltage and stored according to the instructions and regulations of the electricity industry.
  • There is a warranty card in accordance with the product that contains all the necessary information. For the products without information about the place of sale, the date of sale will be calculated according to the date of manufacture recorded on the product.
  • Product packaging, accessories, warranty stamp (sealing on the product) and tracking stamp (on the product) are still intact and undamaged.
  • Other contents written on the warranty card must be readable, not be erased or patched.

 

2.2 Chargeable Warranty: the product will be repaired in the system of Robot’s Service Centers according to the following repairing policies:

  • All products are manufactured by Robot Corporation with trademarks owned by Robot.
  • Expiry of the free warranty period as prescribed by the manufacturer.
  • Products does not qualify for the Free Warranty and Replacement.
  • Customers request and agree to repair according to the specific requirements.
    • After repairing, the product will be warranted for a period of 3 months

    3 Replacement conditions

    Products are still in the warranty period will be renewed free of charge when all the following conditions are met:

    • The product is damaged due to technical errors. Cases of damage caused by dropping, deforming, damp, natural disasters, or arbitrarily correcting and changing the basic information of the product will not be renewed.
    • Only apply the new replacement of the product with the same model.
    • The product must be used in accordance with the capacity, voltage and stored according to the instructions and regulations of the electricity industry.
    • There is a warranty card in accordance with the product that contains all the necessary information. For the products without information about the place of sale, the date of sale will be calculated according to the date of manufacture recorded on the product.
    • Product packaging, accessories, warranty stamp (sealing on the product) and tracking stamp (on the product) are still intact and undamaged.
    • Other contents written on the warranty card must be readable, not be erased or patched.

    Our Service Center

    All products will be warranted at the Service Centers established or authorized by Robot Corp:

    • Service Center at Southern: 112A Cach Mang Thang Tam Street, Ward 7, District 3, Ho Chi Minh City
    • Service Center at the Central: 81C - 81D Hoang Văn Thai Street, Lien Chieu District, Da Nang
    • Service Center at Northern: Alley 81 Duc Giang Street, Duc Giang Ward, Long Bien District, Ha Noi

    For Automatic Voltage Stabilizers from 15KVA and above will be warranted at home within Ha Noi, Da Nang, and Ho Chi Minh City.

    For further information, please contact:

    • Robot Investment Corporation
    • Tax Code: 0302648340
    • Representative Office: 112A Cach Mang Thang Tam Street, Ward 7, District 3, Ho Chi Minh City
    • Hotline: 1900 6367 52
    • Fax: (+8428) 3930 7478
    • Email Contact:
      +   Sales Service: sales@robot.com.vn
      +   Support Service: support@robot.com.vn
    • Website: https://robot.com.vn